Payment Setup Guide

This guide explains how to set up payment processing for your events so you can sell tickets.

Overview

The platform uses a platform-onboarded payment model:

Platform onboards you as a sub-merchant through Stripe Connect
Payments are processed through the platform's payment infrastructure
Platform fee is automatically deducted from each transaction (based on event size)
No need to create your own payment account or configure webhooks
Platform handles all payment processing complexity

Setting Up Stripe

Connect Your Stripe Account

Go to your organization's Payment Account page
Click "Connect with Stripe"
You'll be redirected to Stripe's website to complete onboarding
Provide your business details, bank account information, and verification documents
After completing onboarding, you'll be redirected back to the platform

No Additional Configuration Needed

Platform automatically handles all payment processing
No manual webhook setup required
Platform fee is automatically deducted from each transaction (based on event size)

The onboarding process typically takes 5-10 minutes. Make sure you have your business information and bank account details ready before starting.

How Payments Work

For Attendees

For Organizers

Payments appear as charges on your Stripe Express dashboard, so you can reconcile and track payouts in one place.

No Monthly Invoicing

The platform fee is deducted per transaction, so you don't need to worry about monthly invoices. Funds are transferred to your bank account according to Stripe's payout schedule (typically 2-7 days).

Platform fee

Platform fee details

Per event, by event size: The fee is calculated per event based on how many attendees you have.
Events under 50 attendees: No platform fee.
Larger events: A tiered fee applies; the fee decreases as your event grows.
Automatic deduction: The fee is deducted from each transaction automatically. No monthly invoicing.

Viewing Transactions

Go to your organization page
Click "Transactions" (coming soon)
View all payment transactions
See platform fee amounts for each transaction

Viewing Payouts

Go to your organization page
Click "Transactions" to view all payment transactions
See fee amounts deducted from each transaction
View payout history to see when funds were transferred to your account

Troubleshooting

Tickets Not Being Issued

Troubleshooting Steps

Verify payment was actually completed successfully
Check your transaction list to see payment status
Ensure the event and seat information is correct
Contact support if issues persist

Payment Issues

Check These Items

Verify your Stripe account is fully verified and active
Check that your bank account information is correct for payouts
Review transaction details in your organization dashboard
Contact support for payment-related questions

Platform fee questions

Review transaction records to see the platform fee for each transaction (based on your event size). Contact support for questions about how fees are calculated for your events.

Disconnecting Stripe

You can disconnect Stripe from the Payment Account page at any time
You can reconnect Stripe at any time if you need to accept payments again

Best Practices

Complete Verification: Ensure all required business information is provided during Stripe onboarding
Monitor Transactions: Regularly check your transaction list to track payments
Keep Records: Review transaction history for accounting purposes
Update Payment Info: Keep your bank account information current for payouts
Verify Account Status: Ensure your Stripe account remains active and verified