LAN.events LLC Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order and transaction information including your name, billing address, email address, phone number, and payment confirmation when you purchase event tickets or register for events.
• Account information including your username, password, and profile details (e.g., display name, avatar).
• Event and ticketing information including events you view or register for, tickets you hold, group memberships, and seating or registration choices.
• Waiver and consent information when you or a guardian sign waivers or agree to terms in connection with an event.
• Customer support information including the information you choose to include in communications with us (e.g., when sending a message through the Services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies and Similar Technologies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Payment processors. We use Stripe to process payments. Stripe collects payment information (e.g., card information, billing address) to process your payment and fulfill your orders. Stripe's use of your data is governed by their privacy policy (https://stripe.com/privacy).
• Authentication providers. If you sign in via a third-party provider (e.g., OAuth), we may receive identifiers and profile information that you have authorized that provider to share with us.
• Hosting and infrastructure. Our Site and Services are hosted by third-party providers who may collect or have access to technical and usage information in the course of providing services to us.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party's own policies or practices. For more information, see the section below, "Third Party Websites and Links".

How We Use Your Personal Information

• Providing the Services. We use your personal information to provide the Services and perform our contract with you, including to process payments, fulfill ticket purchases and registrations, send notifications related to your account and transactions, create and maintain your account, and enable event organizers to run their events (e.g., check-in, seating, waivers).
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email (e.g., about new events or features). You may opt out of promotional emails at any time using the unsubscribe option in those emails.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide customer support and improve our Services, in our legitimate interests to be responsive to you and to maintain our business relationship with you.

Cookies

We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to keep you signed in. We may also permit third parties and service providers to use Cookies on our Site where necessary to provide the Services (e.g., authentication, security).

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may negatively impact your experience and cause some features or general functionality to work incorrectly or no longer be available.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With vendors and service providers who perform services on our behalf (e.g., hosting, payment processing, data analytics, customer support).
• With event organizers when you register for or purchase tickets to their events, to the extent necessary for them to run the event (e.g., check-in, seating, waivers). Organizers are independent and have their own privacy practices.
• When you direct or consent to our disclosure (e.g., use of social login or sharing features).
• With affiliates or within our corporate group, where relevant to running our business.
• In connection with a business transaction (e.g., merger or bankruptcy), to comply with applicable legal obligations (e.g., subpoenas, search warrants), to enforce our terms of service, and to protect or defend the Services and our rights and the rights of our users or others.

Over the past 12 months we have disclosed the following categories of personal information for the purposes set out above: identifiers (e.g., contact and account information), commercial information (e.g., order and transaction information), and internet or similar network activity (e.g., Usage Data). Categories of recipients include vendors and service providers (e.g., payment processors, hosting and analytics providers) and, where relevant, event organizers.

We do not sell personal information. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content and Public Information

The Services may allow you to post content (e.g., profile information, group names, or waiver signatures in connection with events). Where you choose to submit content to a public or semi-public area, that content may be accessible to other users or event organizers. We do not control how others use information you make available, and we are not responsible for the privacy or security of any information you choose to share publicly or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties (e.g., event organizers, payment or auth providers). If you follow links to sites not controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites or the accuracy, completeness, or reliability of information on them.

Children's Data

The Services are not intended for use by children without a parent or guardian. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to access / know. You may have the right to request access to personal information we hold about you and details about how we use and share it.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, to request that we transfer it to a third party.
• Restriction of processing. You may have the right to ask us to stop or restrict our processing of your personal information.
• Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal. You may have the right to appeal our decision if we decline to process your request, for example by replying to our denial.
• Managing communications. You may opt out of promotional emails at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails (e.g., about your account or transactions).

You may exercise these rights where indicated on our Site or by contacting us using the contact details below. We will not discriminate against you for exercising your rights. We may need to collect information from you (e.g., email or account information) to verify your identity before responding. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf; we may require the agent to provide proof of authorization before we accept the request.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at the contact information provided on the Site (e.g., our help or contact page) or by writing to LAN.events LLC at the address listed on the Site.