FAQ for Event Organizers
Getting Started
What is LAN.events?
LAN.events is a platform built for managing LAN party events. It handles seating charts, ticket sales, and payment processing so you can focus on running great events.
How do I create an account?
Click "Sign In" and choose Discord authentication. No separate account creation needed!
Is the platform free?
The platform is free to use. You pay a platform fee per event — free for events under 50 attendees, then a fee that decreases as event size increases. No monthly fees or hidden costs.
Creating and Managing Events
How do I create an event?
- Create or select an organization
- Click "Create Event"
- Fill in event details
- Click "Create"
See the Getting Started Guide for Organizers for detailed instructions.
Can I edit an event after creating it?
Yes! Go to your event's management page and click "Edit Event". Note that some changes (like capacity) may affect existing reservations.
What happens if I cancel an event?
Cancelled events will show as "cancelled" status. Attendees will be notified (when email system is implemented). Refunds are handled through your payment provider.
Can I have both free and paid events?
Yes! When creating an event, toggle "Paid Event" on or off. Free events don't require payment processing.
How do I check in attendees?
Use the check-in system in your event management page. You can check in attendees using their QR code or by entering their ticket ID manually. See the Check-In Guide for details.
Payments
How do payments work?
You connect your Stripe account through our onboarding flow, and we handle all payment processing. When a payment is confirmed, tickets are automatically issued. The platform fee is deducted per transaction (based on event size) — no monthly invoicing needed. See the Payment setup guide for fee details.
What payment methods are supported?
Stripe supports credit cards, debit cards, and more.
What is the platform fee?
The platform fee is per event, based on event size: free for events under 50 attendees, then a tiered fee that decreases as your event grows. There is no single "default percentage" — see the Payment setup guide for the full structure.
How is the platform fee handled?
The platform fee is automatically deducted from each transaction. No monthly invoicing needed — we handle everything automatically. Funds are transferred to your account according to your payment provider's payout schedule.
Technical
Do I need to know how to code?
No! The platform is designed for non-technical users. Payment setup is handled through simple onboarding flows - no technical knowledge required.
What browsers are supported?
The platform works on all modern browsers:
- Chrome (recommended)
- Firefox
- Safari
- Edge
Is there a mobile app?
Not yet! The platform is fully responsive and works great on mobile browsers. A mobile app is planned for the future.
Support
How do I get help?
- Check the documentation
- Contact support through the platform
- Review this FAQ
Is there a community forum?
A community forum is planned for a future release.
Can I request features?
Feature requests can be submitted through the support system. We value your feedback!
Privacy & Security
Is payment information secure?
Yes! Payments are processed through Stripe, which is a PCI-compliant payment processor. We never store payment card information.
What data do you collect?
We collect:
- Basic account information (name, email from OAuth provider)
- Event and organization data you create
- Transaction records and platform fee details
Can I delete my account?
Account deletion functionality is planned for a future release. Contact support for assistance.